As I was zipping up some NSDs and sending them to IBM from a recent server crash, I wondered how efficient this really was? How many times does a server crash, and it's so rare that the crash is never reported?
Creating a PMR isn't difficult, but I'd much rather click an option in the server config to have the system zip and auto-send the NSD to IBM. There is no expectation for IBM to follow-up, but by turning on the auto-send, you give them the right to analyze the logs to help improve the product. If an admin decides to open a PMR and they have this option checked, IBM could simply say "Yes, mr user, I see your NSD on file".
If IBM REALLY wanted to be nice, they could GREP the massive log list and tell admins pro-actrively about known issues they're experiencing, based on their NSDs.
All modern web browsers have this sort of support, and I would think it would be more than a minor selling point.